Voice and Messaging Automation
Voice and Messaging Automation handles phone calls, SMS, WhatsApp, and chat conversations automatically. We build systems that book appointments, answer questions, send reminders, and qualify leads across channels.
Our process.
Use Case & Channel Definition
We define the use cases — voice calls, SMS, WhatsApp, Messenger — and scope the automation requirements for each channel.
Conversation Design & Scripting
We design conversation flows, voice scripts, messaging templates, and NLP training data for natural, effective automated interactions.
Development & Platform Integration
We build voice and messaging automation with speech recognition, text-to-speech, NLP, and integrate with your CRM and backend systems.
Testing, Launch & Optimisation
We test across scenarios, launch with monitoring, analyse conversation quality and completion rates, and refine based on real interactions.
What you get.
Questions we get asked.
What channels can be automated?
Voice calls (inbound and outbound), SMS, WhatsApp, Facebook Messenger, Instagram DMs, Telegram, and web chat. We handle each channel's specific requirements and best practices.
How natural does automated voice sound?
Modern text-to-speech is remarkably natural — indistinguishable from human speech in many cases. We use ElevenLabs, OpenAI, or Google's latest models for the most natural voice quality.
Can voice automation handle complex conversations?
Yes, with proper design. We implement NLP, context management, escalation triggers, and fallback to human agents for situations the automation can't handle. The key is scoping the conversation flow well.
Ready to start growing?
Free audit. No commitment. First results within 60 days or we fix it.